This Car dealer likes to sell cars that belong to other people, so if a problem occurs he'll act like he's just the middle man and has nothing to do with it. I wanted to buy my daughter a car for her 16th birthday, so I went to him, I told him the price rage I wanted to spend ($2000). he really didn't have nothing that i liked in my price range,but there was this one car he had that he said he would give me a good deal on,so he told me one price($2900),and I gave him a down payment of $500,days later i went back to finalize the deal and to sign the contract but to my amaze the contract was not what we agreed,it was $1000 more($3900), he claimed it to be a typo,and said my daughter can get a job and make the monthly payments herself. at that point I told him that I didn't want the car give me back my money. I never signed the contract and he never said that there was no refunds on the down payment nor was it written anywhere.(plus the down payment was negotionable, he let me give him what I wanted, I wish I would have given him less and I Thank God I didn't give him more.) I have been asking for my refund for nearly a month now and all he says is the owner of the car refuses to give my money back. (my receipt says Makita Auto)The so called owner of the car called me and asked me what was wrong with the car why didn't I want it,and I stated the price and he asked me how much does he want, I told him,and he asked did I give him a down payment, I said yes he asked how much...seemingly he didn't know much about the deal,or what was going on. Days later the car dealer called me back and said that the owner will agree to take a $1000 off of the car. He said that he had to give him one of his cars in exchange for him taking the money off, but at that point I no-longer wanted to do business with him. All I want is my money back, then he tells me that the man was in the hospital, and that the car was really his wife's and she said she not giving the money back, that's your customer you deal with it, just bring me my car, he said that she's hard to deal with and asked me to think about the offer, I said I'll talk to my daughter to see if she still wants the car, I told him that we had been looking at other cars. So when I called him back I told him I want my money back, and he said I'll relay the message to the owner he's out of town. Fed up I gave him a deadline to let me know when he would refund my money, and if I didn't hear from him, that I was going to file a claim with the BBB,and any other agency, and if need take him to small claims court. Join discussion...

The first mistake I made was letting the completely incompetent mechanics at Jones Nissan fumble around with the electrical system on my Quest after I clearly explained that the battery was discharging, sometimes within a matter of a couple of hours. I even told them to check the wiring harnesses as my thought was a short direct to chassis. Their finding... a loose battery cable. Apparently they don't teach their mechanics that open circuits don't discharge batteries. I told them to keep looking and they then eventually decided it was the break switch ($275). Two weeks later, car catches fire due to the short actually being in the cable assembly for the fan. I managed to get the fire out and the temperature of the engine back down long enough to limp the car back to Jones. Fan, fan housing and electrical harness ($900), not to mention that when I go to get the car back they announce that their "loaner" was actually a rental ($205, partially deferred after complaining). I also notice when I pick up the car that the rear power window ($295) no longer works (though it worked fine when I was venting the smoke from inside the car on my way there)! But wait, it gets worse! Two days after I get the car back it was especially cold morning when I notice that LOTS of fluid is now leaking from the bottom of my car. Seems one prerequisite for being a Jones mechanic is not to have passed 5th grade science. Fire=heat, metal expands when heated, contracts when cooled, doh. Limp car back to Jones where they swear that God has miracled the car to spontaneously leak oil, gas, break and transmission fluid from every joint! (estimated $2500). Now it's time to add insult to injury, bring on the Wilford Brimley and John Travolta look-alikes! After doing some research on what the best replacement car would be, and being "assured" by these shysters that they would "take my plight into consideration when pricing a new vehicle", I decide to give them a shot despite my misgivings that I was rewarding failure and looked at a 2007 Murano with 6200 miles on it. Not only did they come out in the end $7,000 dollars higher than either Sheehe or Carmax did for the same car with the same features and lower mileage (after they added a crapload of fees and lowered the value my now "ruined by their hands" car at $800), but the idiots said the per month finance price would be over $770. The last I heard from these con men they were trying to sell me a stripped down Santa Fe (a BIG step down from the car they were responsible for destroying in the first place!!!) As one local mechanic told me when I asked if he could check the car out and verify whether the fire had caused the leakage, “Sure you’re right, but you’ll never get a mechanic to state that in open court because they might have to get a job there someday.” Meanwhile, I did some research on the web and discovered several complaints, non-membership in the BBB, legal proceedings, etc. I decided it would be best to get my car off their lot as soon as possible before they got the idea to take it hostage… too late! "Things are always darkest just before they go pitch black." Kelly Robinson I now found out just how underhanded and dishonest some of their employees can be, as well as the few that could be trusted. Since my car was parked behind the Hundai dealership, I went there first to get my key. There I had an employee state that I owed him $146 dollars for 4 days of a rental car (Remember that “loaner” I mentioned before?). Despite having a bill stating that I had paid in full, this moron still refused to give me my car and told me to "Go ahead and get the police, I don't care!". Seeing that dealing with slime-ball like this wasn't going to get me anywhere, I stopped by the Nissan dealership next door where I dropped the car off originally to get a copy of the bill so I could go across the street to the State Police barracks and come back to have the moron arrested for grand theft auto. When I asked to have a copy printed out, the service attendant didn't understand as the bill CLEARLY stated it was paid in full. That's when things got interesting. The service person called the Nissan service manager at home. While she was on the phone, the moron from the Hundai dealership I was just at took control over the bill and we both watched in disbelief he began altering the bill right before our eyes!!! When the service person called him to see what the hell was going on, he yelled into the phone there was "No way in hell I was going to get my car!" (And I’m thinking, Inferiority Complex? Power Play? Just what the hell is this moron doing?) At this time the service manager from the Nissan dealership (still on the phone from home) said "I don't care what <blank> says, give him his keys. Send <blank> over there to get the keys and don’t come back without them." Luckily, honest heads prevailed and I got my car off their lot as quickly as I could! Join discussion...

This story is about a man who attempted to buy an exotic car from a dealership and expected to get his money's worth. He was told the car was in good shape. When he received the car, it was in horrendous shape, with $20,000 worth of repairs pending! The dealership will do nothing about it. Join discussion...

I went to buy a car at Dub Richardson Toyota in OKC. After 3 hours, they could not decide if they wanted to take cash for the amount they had quoted me for the car. When I got up to leave, I got tackled by Johnny Ray, a 6'1", 260 former professional ball player, who assaulted me after telling me they didn't care if I bought a car or not. Obviously not. I'm a 56 yr old woman,5'4", who,was able to find even a better deal on a car, by a salesman who promised to sell me the car and not to hit me Join discussion...

About 10,000 Georgia car owners received what appeared to be an alarming flier from General Motors last fall. "Urgent Potential Recall Notice," the mailing announced in large, bold type. Join discussion...

Read editiorials about the how car dealerships work.. Join discussion...

Watch this news video about a car dealership stealing a customer's vehicle. Join discussion...

The lot at the SamSon Used Car Super Center on South 11th Street, Niles, is all but empty after the arrest of dealership owner Sam Sweeden on an embezzlement charge. The 46 vehicles on sale at the lot were impounded and towed to the Law Enforcement Center in Niles. Join discussion...

Charges are pending in an alleged multi-million fraud case after hundreds of customers complained about an Ontario used car dealership, police say. Join discussion...

So you think that car salesman and dealerships have overcome their oft-deserved reputation for being sleazy? After reading this story, our semi-restored faith in the process of buying a car has been decimated. Join discussion...